Our Commitment to Privacy
At Gigbuilder, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DJ CRM and event planner software platform, including our website, web application, and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collected
We collect information to provide and improve our Service. The types of information we collect include:
1. Account Information
When you register for a Gigbuilder account, we collect your name, email address, phone number, business name, and billing information. This information is necessary to create and manage your account, process payments, and provide customer support.
2. Event and Client Data
As a CRM platform, Gigbuilder stores the event details, client contact information, contracts, invoices, music requests, timelines, and other data you enter into the system. You own this data. We act as a data processor on your behalf and do not use your client data for any purpose other than providing the Service to you.
3. Usage and Analytics Data
We collect information about how you interact with the Service, including pages visited, features used, browser type, device information, IP address, and referring URLs. We use Google Analytics (with IP anonymization enabled) to understand usage patterns and improve the Service. We also use session recording tools to diagnose technical issues.
4. Communications Data
If you use our two-way text messaging or email features, message content is transmitted through our platform and stored as part of your event records. We do not read, mine, or analyze the content of your messages for advertising or any purpose unrelated to providing the Service.
Data Security
Gigbuilder is built on HCL Domino, a platform with enterprise-grade security trusted by governments and Fortune 500 companies for over 30 years. Your data is protected by:
- Encryption in transit via TLS 1.2+ for all connections.
- Access controls enforced at the application and database level using Domino's ACL (Access Control List) system.
- Regular backups with encrypted off-site storage.
- Server hardening following industry best practices. Our servers are hosted in the United States with 99.9% uptime.
While no method of electronic storage is 100% secure, we implement commercially reasonable measures to protect your personal information.
AI and Data Usage
Gigbuilder offers optional AI-powered features (such as our AI assistant and smart suggestions). When you use these features:
Your prompts and relevant context may be sent to third-party AI providers (such as Anthropic) to generate responses. We do not use your data to train AI models. AI features are opt-in and can be disabled at any time. We do not sell, share, or provide your data to any third party for advertising, profiling, or model training purposes.
Children's Privacy
Gigbuilder is a business-to-business service designed for professional DJs and event planners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Access and Correction
You may access, update, or delete your personal information at any time through your Gigbuilder account settings. If you wish to export or permanently delete all of your data, contact us at support@gigbuilder.com and we will process your request within 30 days. Upon account termination, your data is retained for 90 days (in case of accidental deletion) and then permanently removed from our systems.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the Service after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Gigbuilder
Email: support@gigbuilder.com
Phone: (828) 501-9380
Available 24/7